1. Introduction
Welcome to Yora ("we", "us", "our"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using Yora, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
📌 Key Principle: We collect only the information necessary to connect you with businesses in Yola. We never sell your data to third parties.
2.1 Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, and phone number.
- Profile Information: You may choose to provide additional information such as your address, profile photo, and preferences.
- Order Information: When you place an order, we collect your delivery address, contact details, and order details.
- Business Information: If you list a business, we collect your business name, address, WhatsApp number, menu items, and other business details.
- Communications: We may collect information from your communications with us, including email and WhatsApp messages.
2.2 Information Collected Automatically
- Usage Data: We collect information about how you interact with our site, including pages visited, time spent, and actions taken.
- Device Information: We collect information about your device, including IP address, browser type, and operating system.
- Location Data: We may collect approximate location data based on your IP address to show relevant businesses near you.
- Cookies: We use cookies to enhance your experience and analyze site usage. See Section 5 for more details.
2.3 Information from Third Parties
- Supabase: We use Supabase for authentication and data storage. They may collect certain data as described in their privacy policy.
- WhatsApp: When you send orders via WhatsApp, the communication is subject to WhatsApp's privacy policy.
3. How We Use Your Information
We use your information to:
- Provide Services: Process orders, connect you with businesses, and facilitate communication.
- Improve Our Platform: Analyze usage patterns to improve user experience and develop new features.
- Communicate With You: Send updates, order confirmations, and respond to inquiries.
- Personalization: Show relevant businesses and products based on your preferences.
- Security: Detect and prevent fraud, unauthorized access, and other security issues.
- Legal Compliance: Comply with applicable laws, regulations, and legal requests.
4. Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 With Businesses
When you place an order, we share your name, phone number, and delivery address with the business you are ordering from. This is necessary for them to fulfill your order.
4.2 With Service Providers
We share information with trusted service providers who help us operate our platform, including:
- Supabase: Cloud database and authentication services
- Cloud Providers: Hosting and storage services
4.3 Legal Requirements
We may disclose your information if required by law, regulation, or legal process, including:
- Compliance with Nigerian laws and regulations
- In response to a court order or government request
- To protect the rights, property, or safety of Yora, our users, or others
4.4 Business Transfers
If Yora is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you of any such change.
5. Cookies & Tracking
We use cookies and similar tracking technologies to:
- Essential Cookies: Enable core functionality like authentication and session management.
- Analytics Cookies: Help us understand how users interact with our site (e.g., Google Analytics).
- Preference Cookies: Remember your preferences and settings.
You can control cookie settings in your browser preferences. However, disabling certain cookies may affect your ability to use some features.
6. Third-Party Services
Our platform integrates with third-party services that may collect information about you:
⚠️ Important: When you send an order via WhatsApp, you are communicating with Yora or the business directly. Yora does not store communication between you and the business or process that WhatsApp communication — it is between you and the business.
7. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data transmitted between your browser and our servers is encrypted using TLS.
- Access Control: Only authorized personnel have access to user data, and access is strictly monitored.
- Regular Audits: We regularly review our security practices to identify and address vulnerabilities.
- Data Storage: Your data is stored securely using Supabase's enterprise-grade infrastructure.
While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data (subject to legal obligations).
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to processing of your data for marketing purposes.
- Portability: Request transfer of your data to another service.
To exercise these rights, please contact us.
9. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When data is no longer needed, we securely delete or anonymize it. Order data may be retained for up to 7 years for tax and accounting purposes.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page
- Updating the "Last Updated" date
- Notifying you via email for significant changes
We encourage you to review this policy periodically for any changes.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 Email: hello@yoramarketplace@gmail.com
📍 Address: Yola, Adamawa State, Nigeria
📱 WhatsApp: Chat with us